Sales Co-ordinator

The Sales Co-ordinator will play a pivotal role in supporting the customer service department within the retail industry. This permanent position involves managing customer interactions, ensuring seamless sales operations & processing high volume customer orders.

Client Details

This opportunity is with a well-established organisation in the retail industry. As part of a medium-sized company, the role offers the chance to contribute to a team-oriented environment, focusing on delivering excellent customer service.

Description

Managing day-to-day office administration and clerical tasks

Liaising with wholesale and retail customers in a professional and timely manner

Processing customer orders accurately and efficiently

Issuing invoices and maintaining accurate order records

Providing customer support via WhatsApp, email, and other communication channels

Answering customer questions and resolving issues in a clear and professional manner

Ensuring customer orders are packed, processed, and dispatched on time

Assisting with packing and operational fulfilment as required

Monitoring order progress and helping to troubleshoot delays or delivery issues

Supporting stock coordination and general supply chain management

Assisting with the movement of goods through the order fulfilment process

Helping maintain accuracy across inventory, orders, and dispatch records

Working closely with internal teams to ensure smooth operational flow from order receipt through to delivery

Profile

A successful Sales Co-ordinator should have

Experience in customer order processing or sales administration.

Strong organisational and multitasking skills to handle various responsibilities effectively.

Excellent communication skills, both written and verbal.

Proficiency in using sales or customer relationship management (CRM) tools.

An ability to work collaboratively within a team environment.

A proactive approach to problem-solving and identifying opportunities for improvement.

Job Offer

A competitive salary ranging from £27,000 to £30,000 per annum.

A permanent position within a stable and established organisation.

Opportunities to grow and develop within the retail industry.

A supportive team environment with a focus on delivering excellent customer service.

If you are passionate about customer service and are looking for a new challenge as a Sales Co-ordinator, we encourage you to apply today!