Sales Administrator

Powered by Water, Driven by Purpose

A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 businesses accounts across the UK. With a commitment to helping our customers lower their water use and save money, our team provide expert advice on water efficiency, leakage, and contingency.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today. Sales Administrator ?? Walsall ?? Full Time | Permanent About the Role We are looking for a proactive and detail-oriented Sales Administrator to join our team on a full-time, permanent basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys supporting a dynamic sales function.

In this role, you will take ownership of a shared inbox, liaise confidently with customers and third parties, and provide essential administrative and operational support to the sales team. If you are organised, self-motivated, and have a keen eye for detail, we would love to hear from you. Key ResponsibilitiesInbox & Communication Management

Independently manage a shared email inbox, ensuring queries are handled efficiently

Respond to customer and third-party enquiries via email and telephone in a professional and timely manner

Tender Support

Prepare and submit approval requests for tender participation

Ensure submissions are accurate, complete, and aligned with internal processes

Commission Processing

Process payments to third parties, including raising requisitions and GNR documentation

Handle invoice processing and ensure accurate financial records

Extract, validate, and reconcile data to ensure accuracy and compliance

Administrative Support

Maintain reports, spreadsheets, and key documentation

Draft and send contractual letters, including contract expiry notifications

Sales Team Support

Provide cover for Sales Executives and Customer Managers when required

Support general sales administration activities and ad hoc tasks

About YouSkills & Experience

Previous experience in administration, customer service, or sales support

Strong written and verbal communication skills

Proficient in Microsoft Office, particularly Excel

Excellent organisational and time-management skills

High attention to detail and accuracy

Able to work independently and manage multiple priorities

Personal Attributes

Customer-focused with a professional approach

Proactive and able to use initiative

Flexible and adaptable with a willingness to support multiple areas

Comfortable working in a fast-changing environment

A collaborative team player

Why Join Us?

Be part of a supportive and collaborative team

Develop your career within a growing business

Gain exposure across multiple aspects of sales operations

Ready to make a difference? Join us as our Sales Administrator and help create a workplace where people thrive.

We believe in rewarding our people for their hard work and dedication. As our Sales Administrator, you'll enjoy:

Competitive Salary – Based on experience and skills

Annual Bonus Scheme – Recognising company performance

Pension Scheme – Helping you plan for your future

Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible

Healthcare Benefits – Access to employee assistance programs

Employee Discounts – On various products and services

Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 28th May 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.