Retail Operations Excellence Specialist

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, you can grow your career with a fun and fast-scaling global business. Part of the DoorDash team, we're building a global logistics platform that can deliver almost everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

Retail is one of Wolt’s most important growth areas, and great operational execution is at the heart of delivering an excellent customer experience. From accurate picking and smart substitutions to fewer missing items and cancellations, we’re helping our retail partners build stronger, more reliable ways of operating on the Wolt platform.

As a Retail Operations Excellence Specialist, you’ll play a key role in improving operational quality across priority retail partners in the Scandinavian countries and Iceland. Your core mission will be to improve Perfect Order Fulfillment Ratio (POFR) by reducing unfulfilled items, merchant cancellations and other store-level reliability challenges. You’ll act as the operational bridge between stores, country teams and regional stakeholders, turning data, root-cause insights and in-store observations into concrete actions that improve custo