AccorHotel
Glasgow, UK
£40,490 – £40,490
Full-time
30 days ago
Job Description As groups coordinator for Novotel and Ibis Glasgow you will be responsible for overseeing the day to day running of tour/bus…
Reservations Coordinator
Location: Neston, Wirrall (On site)
Employment Type: Full-time
Reports To: Company Directors
Company Background
Our client is a growing alternative / serviced accommodation provider offering high-quality, fully-furnished apartments and homes for short, medium and long stays. They’ve been proud to do so for 26 years! Their mission is to deliver exceptional guest experiences through operational excellence and attention to detail. As they continue to scale, they’re seeking an enthusiastic, proactive person to join their Reservations Team.
About the Role
Our client is looking for an experienced and detail-driven Reservation Coordinator to join their growing business in the UK serviced accommodation sector. Working closely with the Reservations and Operations teams, you will assist in managing bookings, communicating with guests, coordinating property availability, and supporting the day-to-day running of their portfolio. They are looking for someone with a positive attitude and a willingness to learn.
Reservations
Respond to guest enquiries via phone, email, and booking platforms
Process new bookings, amendments, cancellations, and extensions
Ensure reservation information is accurate across all systems
Monitor occupancy levels and availability
Support with rate updates and availability management through their in house platform
Guest Communication
Send booking confirmations, check-in instructions, and departure information
Respond promptly and professionally to guest queries before, during, and after their stay
Escalate guest issues where appropriate while maintaining excellent customer service
Help gather guest feedback and reviews
Operations Support
Liaise with housekeeping, maintenance, and furnishing teams to ensure properties are guest-ready
Coordinate arrival and departure schedules
Assist in tracking property readiness and reporting any operational issues
Support the wider operations team with administrative tasks
Administration
Maintain accurate records and booking documentation
Update internal systems and spreadsheets
Prepare daily reservation reports
Assist with invoicing and payment tracking where required
Ensure company procedures and data protection policies are followed
About You
Essential
Excellent written and verbal communication skills
Strong organisational skills with good attention to detail
Friendly, professional, and customer-focused approach
Good IT skills, including Microsoft Office, AI LLM’s, and others
Ability to manage multiple tasks and prioritise workload
Positive attitude with a willingness to learn
Ability to work independently and as part of a team
Desirable
Previous customer service or administration experience
Experience within hospitality, serviced accommodation, hotels, or property
Familiarity with online booking platforms
Experience using reservation or property management systems
What Our Client Offers
Competitive salary with performance-based bonus
Clear progression opportunities within a growing business
High level of exposure to senior leadership and strategic decisions
Collaborative and supportive team culture
An opportunity to grow a team in a high growth business
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
Job Description As groups coordinator for Novotel and Ibis Glasgow you will be responsible for overseeing the day to day running of tour/bus…