Renewals Manager UK&I

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Role requires fluent English and to be based in UK or Ireland

The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.

What you’ll do

Senior Renewals Manager Responsibilities

Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.

Execute the renewal process to ensure ARR is retained or expanded

Evaluate license usage and complete the true-up requirements

Understand and align customer’s business needs and goals to generate renewal quotes

Ensure that renewals are closed on a timely basis

Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics

Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval

Ability to identify opportunity and customer level risk and coordinate the mitigation

Provide renewals coverage on larger, more strategic customers

Additional responsiblities in helping design best practices and methodologies for the renewals organizational

Provides more coverage of larger, more strategic and complex opportunities

Senior Renewals Manager Requirements

Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR)

Demonstrated progressive experience with B2B software sales

Experience with subscription GTM approaches for customer success management and renewals

Effective communicator, strong interpersonal and collaboration skills

Motivated, driven and results-oriented

Strong negotiation, presentation and closing skills

Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.

Experienced in driving renewals with predictability and delivering to targeted gross retention rates

Proven ability to successfully lead renewals with high gross retention, predictability, and customer experience

Demonstrated ability to drive larger, more complex transactions (i.e., contract size, net ARR).

Contributes to the improvement of renewals process, policies, and tools including helping oth