Renewals Account Manager

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

About the Department

Renewals Account Managers, Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

Location: Lisbon, Portugal

What you'll do

As a Renewal Account Manager, you will be responsible for owning and maximizing renewal value of Cloudflare’s largest Enterprise customers. You will do this by building and leveraging C-level relationships and presenting and articulating ROI with key stakeholders.

You will use your strong business acumen and technical understanding to work alongside your account team to articulate business value and make compelling recommendations to customers.

You will leverage your experience to accurately plan, forecast, and prioritize work in order to maximize outcomes.

Additional responsibilities will include

Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast

Customer engagement from onboarding through the entire customer lifecycle

Negotiate and execute renewal contracts in accordance with customer objectives

Able to prioritize effectively to handle multiple deals at the same time

Analyze data and leverage tools to identify opportunities and business value

Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets

Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings

Develop and maintain long-term relationships with stakeholders in your account portfolio.

< 25% travel

Examples of desirable skills, knowledge and experience

Minimum of 3 years of experience in Inside or Field sales or Renewal management

2+ years relative industry experience

Expertise in SaaS retention and sales process

Experience working with senior or C-level customer stakeholders

Excellent knowledge of value driven sales

Excellent problem solving skills with the ability to creatively achieve resolutions

Demonstrated ability to handle multiple tasks in an efficient and professional manner

Strong Communication skills both written and verbal and