Renewal Manager - IC (Spanish speaker)

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What Is The Role

Elastic, the Search AI company, is seeking a Renewals Manager (Individual Contributor) to lead all aspects of enterprise customer renewals and drive long-term retention and growth. This individual contributor role is a key part of our customer success organization, passionate about ensuring timely renewals, identifying upsell opportunities, and reinforcing Elastic’s value with our largest customers.

What You Will Be Doing

Run a portfolio of enterprise customer accounts, engaging proactively a minimum of 180 days before renewal to secure continued partnerships.

Drive the complete renewal cycle — from forecasting and negotiation to closure — ensuring a flawless customer experience.

Identify and qualify expansion and upsell opportunities during renewal discussions, collaborating with account executives and customer success managers as needed.

Build positive relationships with customer stakeholders and articulate the ongoing value of Elastic’s AI-powered search solutions.

Communicate renewal status, risk, and forecast updates with precision in Salesforce (SFDC) and other reporting tools.

Partner cross-functionally with sales, legal, operations, and customer success to streamline processes and resolve challenges swiftly.

Stay informed on new product capabilities to educate customers on the evolving Elastic value propositio