Regional Manager - South West

Regional Manager, ‘South West’ region (field-based). Salary c £55-65k p.a. + bonus & many more benefits. Due to a well-deserved internal move, we have a great opportunity to join our award-winning business on our journey of growth! You’ll lead and inspire 15-20 stores across the South West Region – growing sales, developing your managers and putting customers and their pets at the heart of everything we do.

The Benefits

In return for your skills and experience as a Regional Manager in our multi-site retail operation, we offer you the following:

Competitive salary of c £55-65k p.a. (depending on experience) + Car or Car allowance

Company bonus potential of up to £10k p.a. based on achieving objectives

Generous 30% colleague discount on products and 20% on additional services (e.g. pet clinic)

Employee Reward Scheme (discounts and cash back on hundreds of retailers and service providers)

Employee Assistance Programme (free, confidential support including counselling, financial and medical advice and Retail Trust membership)

Critical Illness & Life Assurance schemes

Private Medical Insurance

Company pension scheme provided by Legal & General (5% E’ee / 7% E’er)

25 days annual leave plus bank holidays and your birthday off!

The Role – Regional Manager (multi-site Retail / area manager)

This role reports to our Head of Retail and sits within our Regional Management team, who each look after a geographical area within the UK. Our Regional Managers are responsible for a store network (c 15-20 stores). Leading and inspiring, coaching and mentoring our Store Managers and Regional Support Managers to grow and develop their own teams to be the leaders of the future. Empowering them with skills in people management, financial management, customer service excellence, animal care best practice, brand and operational standards as well as legal compliance and managing KPI performance.

The South West region in Jollyes spans from Plymouth to Gloucester, South Wales to Swindon. Due to the geographical spread it is essential that the successful applicant lives within the patch to be able to readily access the stores within their region.

A full job description is available on request, but to summarise your key responsibilities:

Managing performance against KPIs – customer / people / financial measures

Regular store visits to each store to review performance and standards whilst engaging the teams

Communicating key company objectives and messages to ensure the team have understood and are engaged with the mission and how they can affect and contribute to the store’s success.

Regular reviews and feedback with your management teams, fostering a culture of high performance, recognising excellence and managing any under-performance consistently.

Work collaboratively with support functions and services to identify opportunities and drive performance across Community Pet Clinics as well as the store network.

Analyse and interpret data from Tableau reports on the region’s performance and translate into actionable insights, and plans for improving the region’s commercial performance.

Ensure succession plans are in place for colleagues to see career progression opportunities and you have effective recruitment plans where you see potential gaps, or plans for new store openings.

Create a positive working environment that results in happy and knowledgeable teams with stable retention and reduced labour turnover

Manage health and safety, security and incident management processes effectively with full colleague awareness and compliance

The Skills – Regional Manager (multi-site Retail)

To be successful in this role, you’ll need the following skills, experience and qualities:

A proven track record in a similar multi-site, Regional or Area operational management role within a retail business.

Resilient leader who strives for results and has a good understanding of customer service culture

Strong numerical and analytical skills with the ability to translate data into insights and actions

Excellent influencing skills with the ability to communicate effectively at all levels

Able to identify team strengths and make the most of them through effective coaching

Commercial awareness of Retail including P&L management and building high performing teamsConfident presentation skills, able to hold the room’s attention delivering your key messages

Share our values of being: Wise, Focused, Genuine, Eager, Together

Full UK driving licence due to the requirement for travel between your stores.

If you require any reasonable adjustments to be successful in this role and/or for attending an interview, please tell us in your application.

About Jollyes Pets

Jollyes are an award-winning UK pet retailer with over 120 stores and over 50 years of pet expertise between our paws. Previous winners of the Retail Week award for ‘Best Retailer’ (under £250m t/o), Pet Industry Federation recognition and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages, and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets, people and the planet too!

To Apply

If you’re looking for a career with a company who will truly value you and recognise your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today!

Closing date: 19th August 2026. First interviews August (video), an ‘in person’ stage early September plus final stage September.

Respectfully – no agencies please