Recoveries Claims Handler

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we're only just getting started.

That's where you come in...

We're on the lookout for a passionate, driven, and detail-oriented Claims Recovery Handler to join our growing team in Halifax. This is a great opportunity for individuals with prior insurance experience who are looking to develop a specialism in recovery. You'll play a vital role in protecting Zego's financial position by pursuing subrogation and third-party recoveries, challenging credit hire costs, ensuring every recovery opportunity is identified and maximised.

What you will be doing

You will manage a portfolio of motor claims recovery cases, pursuing subrogation,

You will review claim files, liability decisions, and supporting evidence to identify valid recovery prospects and initiate action promptly.

You will correspond and negotiate with third-party insurers, solicitors, credit hire organisations, and other parties to achieve cost-effective settlements on behalf of Zego and our customers.

You will maintain accurate and up-to-date records across our claims management systems, ensuring all recovery activity is clearly documented at every stage.

You will keep customers informed where relevant, ensuring they understand the recovery process and any impact on their claim.

You will identify patterns or trends in recovery cases that may highlight wider operational or supplier issues, escalating these appropriately.

What you will need to be successful

You will have previous insurance experience, ideally within motor claims — prior exposure to recovery, subrogation, is an advantage but not essential.

You bring a positive and proactive mindset, with a strong drive to pursue the best possible outcome in every case.

You have an eye for detail and the confidence to challenge third parties robustly but professionally.

You are a clear and effective communicator, comfortable corresponding with insurers, solicitors, and credit hire companies in writing and over the phone.

You have the ability to multitask, prioritise a varied caseload, and manage your time effectively in a fast-paced environment.

We are looking for a dedicated and flexible individual to join our team. This position requires availability to work 37.5 hours per week across a Monday to Friday schedule.

What's it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

We're spread throughout the UK and Europe, and united by our drive to get things done. We're proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we're setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There's loads of room to learn and grow, and you'll get the freedom to steer your career wherever you want.

You'll work alongside a talented group who embrace each other's differences and aren't afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we're making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Your training will b