Reception Experience & Facilities Co-ordinator

Full time, Monday to Friday - In-office (London)

London, England, United Kingdom

About Zego

At Zego, we know that traditional motor insurance holds good drivers back — it’s too complicated, too expensive, and it doesn’t take into account how well you actually drive. That’s why, since 2016, we’ve been on a mission to change all of that. Our mission is simple: to offer the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are our driving force — they’re at the heart of everything we do. We’ve sold tens of millions of policies and raised over $200 million in funding. And we’re only just getting started.

About the Role

This role sits at the heart of the Zego experience. As our Reception Experience & Facilities Co-ordinator, you're the person who makes our London office hum — the first face people see, the one keeping operations tight, and a key part of delivering the culture that makes Zego a place people are proud to work.

Reporting to the Employee Experiences Manager, you'll own day-to-day office operations, compliance, and hospitality across our London HQ, with responsibility for our Halifax office too. In practice, that means everything from managing contractors and keeping on top of health and safety compliance, to ensuring the office is stocked, welcoming, and running smoothly every single day. You'll also play an active role in company events, support new starter onboarding, and contribute to internal comms and D&I touchpoints throughout the year.

This isn't a background role — you'll be front and centre, shaping the experience of every Zegon, visitor, and new hire who walks through our doors. This is a fully in-office role, Monday to Friday, 8:30am–5:30pm. The nature of the work requires a consistent on-site presence — and if you're the right person, you'll want to be there.

What You’ll Be Doing

Office Operations & Facilities

Own the day-to-day running of our London office — keeping it tidy, stocked, safe, and genuinely welcoming

Be the first point of contact for building management, maintenance contractors, and facilities queries

Manage stock control and inventory for supplies, merchandise, and groceries

Own fire, health and safety compliance — maintaining procedures, running inductions, and keeping the office fully up to standard

Maintain front-of-house security, visitor sign-in, and attendance reporting

Conduct daily floor walks to ensure standards are consistently high

Serve as the remote lead for our Halifax site — managing weekly orders, maintenance coordination, and a monthly on-site visit

Events & People Experience

Arrange catering for meetings and the weekly in-office Friday breakfast

Support planning and delivery of company-wide events, including summer and Christmas parties — from logistics and setup to on-the-day delivery

Support new starter onboarding — coordinating office tours, setup, and a great first-day experience

Help create diversity and inclusion moments throughout the year

Culture & Communications

Champion good office behaviours, developing and sharing clear principles with Zegons

Support internal communications and contribute to a workplace that genuinely reflects Zego's culture and values

What You’ll Need to Be Successful

Previous experience in an office coordinator, front-of-house, or facilities role — ideally in a fast-paced start up/scale up environment

A genuine can-do attitude and the energy to match: no task too big or too small

Experience supporting or coordinating events - from logistics and catering to setup and on-the-day delivery, you know what it takes to make an event run smoothly and leave people impressed

Strong organisational skills and the ability to juggle competing priorities without dropping the ball

Solid knowledge of workplace health and safety practices, fire regulations, and risk assessments

Experience managing contractors, vendors, and subcontractors

A proactive, solution-first m