Quality Assurance Manager

Elevation Recruitment Group are currently working with a growing organisation in Leeds to recruit a Quality Manager to join the business at an exciting stage of its development.

The business has grown significantly, and as a result, they are looking to strengthen their Quality Assurance function and further develop their management systems.

This is not a traditional product quality or inspection-focused position. The role is centred around Quality Assurance, ISO 9001, supplier and customer relationships, continuous improvement and the development of the company's wider management systems.

A key part of the role will be maintaining and developing the existing ISO 9001 system, supporting the company's EcoVadis requirements and taking the lead on the journey towards ISO 14001 certification.

Your responsibilities will include

Taking ownership of the ISO 9001 Quality Management System

Managing internal and external audits and ensuring continued certification

Developing and improving quality policies, procedures and processes

Working closely with customers to understand and manage quality requirements

Managing customer complaints, corrective actions and continuous improvement

Developing and managing supplier quality processes and relationships

Working with suppliers to resolve issues and improve performance

Supporting the company's EcoVadis requirements and sustainability objectives

Leading the development and implementation of an ISO 14001 Environmental Management System

Monitoring quality performance through relevant KPIs and reporting

Driving a culture of continuous improvement across the organisation

Identifying opportunities to improve systems, processes and ways of working

Ensuring compliance with relevant standards, legislation and customer requirements

Acting as the key point of contact for quality-related matters

Providing guidance and support to colleagues across the business

Supporting the organisation as it continues to grow and develop

You will ideally have

Previous experience in a Quality Assurance role within logistics, distribution or engineering environment

Strong knowledge of ISO 9001

Experience managing and maintaining a Quality Management System

Experience with internal and external audits

Strong supplier and customer relationship management skills

Experience managing corrective actions and continuous improvement