QA Technologist

This role plays a key part in driving food safety, quality excellence, and operational compliance across the Distribution Centre. Working closely with cross-functional teams and external partners, the role is focused on maximising the quality of incoming raw materials, improving customer satisfaction, and reducing quality-related errors throughout the supply chain.

The successful candidate will lead initiatives to improve inbounding accuracy, strengthen FEFO management, and enhance overall quality compliance, while ensuring food products consistently meet regulatory and food safety standards. Alongside maintaining high operational standards, the role will also support continuous improvement projects, promote a strong quality culture, and contribute to company-wide OKR targets and business goals.

What You Will Be Doing

Overall accountability for implementing the HelloFresh Food Safety and Quality Assurance Management System within the Distribution Centre

Drive a strong food safety culture by improving engagement, awareness, and understanding of food safety and quality standards

Build and maintain strong relationships with 3PL partners, including conducting internal audits and GMP inspections

Coordinate customer complaint investigations, liaising with internal and external stakeholders to ensure effective resolution and close-out

Partner with Supply Chain and Procurement teams on strategic projects and quality initiatives

Lead the design, implementation, and continuous improvement of a BRCGS-compliant Quality Management System

Achieve and maintain BRCGS Storage and Distribution Version 4 certification for the site

Manage quarantine areas effectively and coordinate stock movement based on quality decisions

Identify, lead, and support continuous improvement initiatives across operations

Carry out basic problem-solving activities and escalate issues to the Technical Quality Lead or Technical Manager where required

Ensure compliance with Standard Operating P