Property Team Manager

PROPERTY TEAM MANAGER

Rendall & Rittner • £Competitive, aligned to experience • Hybrid (2 days on-site, SE3)

ROLE OVERVIEW

We need a Property Team Manager who can lead a team of six and take responsibility for the day to day management and performance of a Large and complex residential development.

You’ll be the person your team turns to for guidance, support and direction, and the person clients and residents trust to keep things running smoothly. This is a hands on role: two days a week you’ll be on-site in SE3, visible and active. As well as leading your team, you’ll oversee the operational, financial and compliance standards and help develop the people around you.

ROLE EXPECTATIONS

This is a leadership role that combines hands on portfolio oversight with genuine people management. You’ll need to be a strong people manager, someone who sets clear expectations, develops their team and resolves issues confidently, as well as a confident communicator with clients, residents and stakeholders at all levels.

You will be expected to interpret and apply company policies and legislation consistently, keep standards high across the team, and maintain a proactive approach to identifying and resolving operational issues before they escalate.

You will lead by example, setting the tone on professionalism, client service and continuous improvement.

WHAT SUCCESS LOOKS LIKE

You’ll be successful in this role if

Your team of six is well managed and supported and consistently meeting their obligations

Clients receive excellent service and trust you as their primary point of escalation

Budgets, accounts and arrears are controlled and transparent across the portfolio

Health and safety compliance is maintained across all developments

Team members are developing, with proper training records kept and performance managed effectively

HOW YOU’LL SPEND MOST OF YOUR TIME

Most weeks, you’ll be

Leading and developing a team of six, from Team Administrators to Senior Property Managers

On site two days a week in SE3, overseeing operations, inspections and site standards

Overseeing day-to-day operations, maintenance and inspections across the portfolio

Attending client Board meetings, AGMs and Directors’ meetings.

Overseeing budgets, year end accounts, quarterly statements and financial forecasts

Managing arrears and credit control procedures to meet agreed targets

Assisting with project management of major internal and external works

Liaising with local councils, government bodies and other stakeholders as required

Ensuring H&S regulations and risk assessment recommendations are implemented across the team

Mentoring staff on client meeting procedures, property management best practice and legislation

You’ll work from home, with twice weekly site visits as required, trusted to manage your time and priorities effectively.

WHO THIS ROLE IS FOR

This role suits someone who

Is a strong people manager with proven experience leading teams in the block management industry

Is a confident communicator, equally at ease with clients, residents, leaseholders and their own team

Is hands on and comfortable being a visible presence on-site

Takes a methodical, organised approach to managing workloads, priorities and performance

Has strong knowledge of leasehold legislation, RICS and ARMA guidelines

Take pride in delivering consistently high standards of service

EXPERIENCE THAT HELPS

Previous managerial experience in the block management industry

MTPI membership or AssocRICS (or working towards)

Strong working knowledge of the Landlord and Tenant Act, RICS and ARMA guidelines

Experience preparing and overseeing complex financial reports, budgets and works schedules

Demonstrated ability to interpret legislation and provide consistent, well-reasoned advice

Excellent verbal, written and IT skills

WHAT WE OFFER

Competitive salary, aligned to experience

Discretionary bonus

Home-based working with portfolio travel

25 days holiday plus bank holidays

Private medical insurance, life assurance and enhanced family leave

Fully funded training and professional development

Paid sabbaticals as a loyalty reward

Pension scheme and employee assistance programme

Discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK’s most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

Initial conversation with our talent team

Interview focused on experience, judgement and approach

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.