Property Operations Manager

Property Operations Manager

Location: Glasgow, Hybrid/Remote

Salary: £32,000–£38,000 DOE

Job Type: Full-time, Permanent

We are seeking an experienced, highly organised, and proactive Property Operations Manager to support the management of a residential property portfolio of over 130 properties, including HMOs. This is a pivotal role within our organisation, ideal for a self-starter who thrives in managing both day-to-day operations and strategic compliance initiatives.

Day-to-day of the role

Serve as the primary point of contact for tenants and contractors, managing and coordinating maintenance requests from initial report through to completion.

Handle tenant communications, resolve routine issues efficiently, and coordinate property inspections, move-ins, and move-outs.

Maintain accurate property records and documentation, identify operational issues, and implement practical solutions.

Proactively improve systems, processes, and efficiency across the business.

Compliance Management

Track and manage all statutory compliance requirements including Gas Safety Certificates, EICRs, and more.

Maintain a compliance calendar, ensure all certificates and documentation are up-to-date and accurately stored.

Anticipate compliance deadlines and proactively manage requirements to prevent issues.

Tenancy Administration, Deposits & Inventories

Oversee tenancy administration from move-in through to move-out, including managing tenancy deposit registrations and associated administration.

Coordinate inventories, check-ins, and check-outs, and manage deposit returns and negotiations.

Financial Administration & Bookkeeping Support

Process and organise supplier invoices and receipts, maintain accurate financial records, and assist with rent monitoring and arrears reporting.

Input transactions into accounting software like Xero and reconcile supplier statements.

Digital Records & Administration

Convert paper-based records into organised digital files, create and maintain a structured electronic filing system.

Improve administrative processes through digital systems and automation.

Required Skills & Qualifications

Proven experience in property management, lettings administration, or similar roles.

Strong organisational, administrative, and communication skills.

Ability to work independently, prioritise effectively, and manage multiple deadlines.

Proficient in Microsoft Office and familiar with property management software.

Desirable: Experience with Xero or similar accounting software, HMO property experience, and knowledge of Scottish residential tenancy legislation.

Benefits

Competitive salary based on experience.

Opportunity to manage a substantial property portfolio.

Role critical to the growth and success of the business.

Autonomy in role with room to implement new processes and strategies.

Please submit your CV to us by clicking 'Apply Now'.