Property Manager

Property Manager

Location: London (Holloway / Finchley as required)

Department: Property Management

Reports to: Operations Manager

About the Role

As Head of Property Management at Drivers & Norris, you will lead and oversee the residential property management function across the business. You will be responsible for ensuring the effective delivery of high-quality management services, maintaining full compliance with all regulatory requirements, and driving performance across the portfolio.

This is a leadership role requiring a proactive, commercially aware individual who can manage teams, enhance operational processes, and maintain the company’s reputation for exceptional client service.

Key Responsibilities Leadership & Team Management

Lead, mentor, and develop the Property Management team to ensure high performance and accountability

Set clear objectives, monitor KPIs, and drive continuous improvement across the department

Provide guidance on complex tenancy, legal, and operational matters

Ensure consistency in service delivery across all managed portfolios

Client & Landlord Relationship Management

Oversee key landlord relationships, particularly high-value or complex portfolios

Provide strategic advice to clients on asset performance, compliance, and risk management

Ensure high levels of client satisfaction, retention, and service delivery

Handle escalated complaints or sensitive matters professionally

Portfolio & Tenancy Oversight

Oversee the management of all tenancies, including arrears, renewals, and compliance

Ensure all properties are managed in line with current legislation (ASTs, Right to Rent, safety compliance, licensing, etc.)

Implement and maintain robust processes for inspections, reporting, and record keeping

Monitor portfolio performance, identifying risks and opportunities

Compliance & Risk Management

Ensure full compliance with all relevant UK property legislation and regulatory standards

Maintain adherence to ARLA Propertymark and The Property Ombudsman requirements

Oversee deposit compliance, safety certification, and licensing obligations

Manage risk across the portfolio, including legal and reputational exposure

Maintenance & Asset Management

Oversee maintenance strategy and contractor performance

Ensure timely and cost-effective resolution of repairs and property issues

Implement planned maintenance programmes to protect asset value

Review and approve significant works and expenditure

Financial Oversight

Oversee rent collection, arrears management, and financial performance of the portfolio

Monitor budgets, expenditure, and contractor costs

Ensure accurate financial reporting and controls are in place

Work closely with accounts to maintain financial accuracy and efficiency

Operational Excellence

Review and improve internal processes, systems, and workflows

Ensure effective use of property management software and reporting tools

Drive efficiency, consistency, and scalability across the department

Support wider business objectives and cross-department collaboration

Skills & Experience Required

Extensive experience in residential property management, with leadership responsibility

Strong knowledge of UK lettings legislation and compliance requirements

Proven ability to manage teams and drive performance

Excellent organisational and problem-solving skills

Strong communication and stakeholder management abilities

Commercial awareness and financial understanding

Proficiency in property management systems and Microsoft Office

Desirable Qualifications

ARLA Propertymark qualification (or equivalent)

Full UK driving licence

What Drivers & Norris Offers

A senior leadership role within a well-established and respected agency

Opportunity to shape and develop the property management function

Supportive and collaborative working environment

Competitive salary with performance-related incentives

Clear progression and long-term career development opportunities