Program Manager, People Operations (payroll implementation) (fixed term)

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Locations Available: Lisbon, Portugal or London, UK

Fixed-term contract: July 2027

What you'll do

Cloudflare is undergoing an exciting global payroll transformation. Our focus is getting the best people to work at Cloudflare and supporting them to do their best work. We are looking for an operationally-minded, collaborative, hands-on and organized People Operations Program Manager to join our team as a dedicated project lead.

In this role, you will lead the People Operations workstream as part of the rollout and implementation of our new global payroll system (ADP). Operating with a high degree of independence, you will partner closely with two People Operations Specialists and act as the key strategic bridge between People Ops, Payroll, and our HRIS team. You will be responsible for ensuring that as we scale, our processes are consistent, our data is accurate, and our transition to daily operations is smooth and well-supported.

(Please note: This is a senior individual contributor role with no direct administrative reports, focusing instead on project guidance and mentorship).

Key Responsibilities

Project Guidance & Leadership: Lead the end-to-end People Operations transition to ADP for 4–6 countries simultaneously, taking full accountability and ownership of the project from initial design through to a stable post-launch support, proactively spotting challenges and guiding the team toward solutions.

Workday-to-ADP Integration: Act as the functional expert ensuring Workday remains the absolute single source of truth. You will collaborate with teams to ensure global pay components, allowances, and benefit data are accurately set up in Workday so they transfer smoothly to ADP via integration pipelines (such as PECI).

Process Standardization: Move away from manual local processes. You will design and document a clear, standardized payroll playbook that our People Operations specialists can easily follow across all 16 countries.

Change Management & Knowledge Transfer: Review and finalise post-implementation Standard Operating Procedures (SOPs). You will lead the "shift" in how local teams work, ensuring they move away from manual spreadsheets to Workday workflows and leveraged AI automation tools. You will provide training, workshops, and dedicated support to ensure a seamless handoff from the project phase to BAU.

Data Governance & Testing: Oversee data formatting and validation to ensure information