Professional Services Consultant - EMEA

The Team + The Role

Pendo’s Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through onboarding, enablement, consulting, and advisory services. Professional Services plays a critical role in helping customers connect Pendo to measurable business outcomes and sustainable operating practices.

As a Professional Services Consultant, you will lead customer engagements that help organizations implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing the foundations needed for long-term success. You will serve as a trusted advisor by combining deep product expertise with strong consulting, technical, and project management skills.

This role is a hybrid position working 3 days per week in our London office.

What this looks like day-to-day

Customer onboarding and implementation: Lead onboarding engagements that accelerate customer time-to-value. Guide customers through installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful outcomes with Pendo.

Use case discovery: Partner with customers to understand their business goals, challenges, and success metrics. Help them identify and prioritize high-value use cases and develop implementation approaches that align Pendo capabilities to their desired outcomes.

Product enablement and best practices: Enable customers on Pendo products and modules, including Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, and Data Sync. Help customers understand not only how to use the platform, but how to use it effectively and sustainably.

Custom services delivery: Lead custom consulting engagements ranging from hands-on configuration and optimization to broader organizational initiatives such