Product Specialist - Customer Agent

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Klaviyo is seeking a Product Specialist, Customer Agent to accelerate growth of our Customer Agent product within K:Service. This is a dedicated, revenue-focused specialist seller role designed to drive pipeline generation, increase close rates, and work closely to support both internal Klaviyo sellers and partners on Customer Agent opportunities. This role is not a technical overlay or solutions architect position. Instead, it is a focused commercial specialist who partners closely with Account Executives, Product, and Solutions teams to create near-term revenue impact and drive Customer Agent adoption across segments.

The Product Specialist will report directly to the Segment Director and will be deployed strategically across:

Pipeline generation initiatives

High-priority in-flight pursuits

Strategic partnership opportunities

Upmarket expansion motions

This is a high-visibility role designed to create immediate impact and accelerate Customer Agent growth.

What you’ll do

Revenue Acceleration & Pipeline Generation

Own dedicated pipeline generation efforts for Customer Agent within assigned segment

Partner with AEs to identify, qualify, and advance Customer Agent opportunities

Proactively source and create net-new Customer Agent pipeline

Execute focused outbound and partnership-driven motions

Deal Support & Conversion

Engage in high-priority in-flight opportunities to improve win rates

Lead Customer Agent discovery and value articulation conversations

Position Customer Agent within broader K:Service value narrative

Drive urgency and executive alignment in late-stage pursuits

Strategic Partnership Activation

Partner with leadership to activate RCS / Google partnership opportunities

Identify accounts that can leverage Customer Agent in partnership contexts

Coordinate with Product and GTM teams on joint execution strategies

Cross-Functional Collaboration

Work closely with

Segment AEs

Product team

Solutions Architects

Marketing