Product Operations Manager, Fixed Term Contract

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London | 💰£53,100 - £70,000 + Benefits ✨ | 12 Month Fixed-Term Contract

⭐ Our Product Operations team

We’re looking for a transformation-minded Product Operations Manager who is obsessed with efficiency. You’ll sit within Partnerships, working at the intersection of Finance, Tech, and Ops Change.

You will be the "Architect of Automation" for Partner Ops within Core Banking. You’ll spend the first phase of your contract mastering the manual workflows to deeply understand the requirements, and the remainder of the contract replacing those workflows with scalable, AI-integrated systems. You are someone who understands exactly what is happening "under the hood." You know how data moves between systems, how APIs talk to each other, and how to maintain data integrity across platforms. You’ll use this knowledge to help increase overall efficiency and cut out unnecessary manual processes.

🔑 You’ll play a key role by...

Process Auditing & Mapping: Deep-diving into "the way we do things now" (invoicing, reconciliations, and reporting) to identify patterns ripe for AI-led automation.

Building the Automation Layer: Use AI tools, LLMs, and workflow automation to transition manual trackers into self-healing, automated systems.

Interim Operational Execution: While you build the future, you'll ensure the present stays on track—managing invoicing, reconciliations, and governance logs with high precision.

Stakeholder Engineering: Working with Product and Tech teams to ensure your automated solutions integrate with our core banking systems.

Governance 2.0: Moving our risk and compliance tracking from manual spreadsheets to automated "always-on" dashboards.

Documentation as Code: Creating the SOPs for the new automated world, ensuring that "how it works" is as clear as "what it does."

🤩 We’d love to hear from you if…

You are an "Automation First" thinker: When you see a repetitive task, your first instinct is to write a script, use a prompt, or build a flow.

You have high "Ops IQ": You understand how money moves, how reconciliations work, and why governance matters.

You are AI-Curious: You’re already building and implementing LLMs (ChatGPT, Claude) or automation tools (Zapier, Make, etc.) to solve everyday problems.

You have an eye for detail: You can spot a $0.01 reconciliation error in a sea of data.

You’re a builder, not just a maintainer: You aren't satisfied with "this is how it's always been done."

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

💰 £53,100 - £70,000

📍This role is based in our London office

ℹ️ Please note this will be a 12 month fixed-term-contract

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚 £1,0