Product Manager

University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University’s mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress.

Digital & Technology at UAL is on an exciting journey, transitioning from a ‘classic’ IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.

Product Management is an evolving discipline within Digital & Technology at UAL, supporting the next step in our journey towards product management and user-centric design. Over the last two years we have been scaling our capabilities, shifting focus from a technology and project-centric approach to the design of intuitive, positive user experiences, and optimised digital services that can scale to support the ambitious growth outlined in our strategy.

As a Product Manager within Student Support Services, you will take ownership of key products and initiatives that directly improve how students and staff access information and support across the University. This team is responsible for core services that students rely on every day – from accessing support, key information, and timetables, to booking resources such as tutorials, workshops and specialist equipment.

You will lead the roadmap of the staff intranet, while driving improvements to the wider student information experience across multiple platforms. Working closely with multidisciplinary teams, stakeholders and partners, you will shape priorities, deliver measurable outcomes, and contribute to the evolution of the overall service roadmap.

In this recruitment round, we are seeking a Product Manager to join our Student Support Services team at an exciting time of transformation, as we continue to build a seamless, reliable and user-focused digital experience. This is an opportunity to make a meaningful impact within a values-driven organisation committed to creativity, inclusion and social purpose.

Experience

Experience of working on user-centred products, including understanding user behaviours and improving user journeys

A background of developing digital products for diverse user bases and defining roadmaps, including discovery and product delivery

Knowledge of effective product lifecycle development and processes across a large, complex environment

Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services.

Experience of Agile and Scrum, as well as other software and product development and delivery methodologies

Broad awareness of enterprise technology

Demonstrable experience of driving and championing new ways of working while bringing people along with you

UAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, training and personal development to recognise and reward the contributions they make, and to encourage excellence, creativity and diversity, including:

Competitive salary package of £52,977- £63,815 per annum, depending on experience

34 days annual leave plus public holidays

Generous, defined benefit pension scheme

Family-friendly policies, including 26 weeks of full maternity or paternity pay

HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.