KeyStep
Product Manager, AI Access
Cloudflare
Hybrid
Full-time
about 14 hours ago
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks tha…
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Support Experience team develops and applies technology at all points of the user support journey to solve customer problems at scale, unlocking growth across Stripe's product suite.
What you'll do
As a Product Manager on the Support Experience PM team, you'll be responsible for defining the strategy for Consumer Support—solving problems for a fast-growing segment at Stripe. You'll need to tackle this space from multiple angles, from motivating product teams at Stripe to understand and improve product quality, to building systems that allow for repeatable problem solving by both users and our support team. You'll need to create observability across inbound and outbound volume to find the high-impact drivers of poor experiences and build the flywheels that will leverage our internal and external systems to continuously improve how we resolve problems and build products.
Responsibilities
Drive significant increases in product quality across the company leveraging support data
Build the flywheels for improving support outcomes and enabling users to self-solve issues by creating scalable knowledge and workflow strategies
Partner closely with Product Managers for the Self-Serve and Agent Platforms to define and instrument user journeys across our products so we can understand how success differs by journey and where we to invest
Define the data strategy for delivering an effective and efficient support experience
Create a platform
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Stripe's culture is characterized by high standards, urgency, and a fast-paced environment, with a strong emphasis on user focus and meticulous craft. The company fosters deep, multifunctional collaboration and a writing-first approach to knowledge sharing. While employees generally appreciate the leadership and team quality, some reviews indicate challenges related to work-life balance due to the demanding nature of the work.
Perks
Salary range: £84,400 – £126,600 (Stripe Official Job Posting, May 2026)
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks tha…
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enter…
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enter…
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enter…
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enter…
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