Product Design Lead (Payment Services)

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts

Tide is available for UK, Indian, German and French SMEs

Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly

Over $300 million raised in funding

Over 2,800 Tideans globally

Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026

We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE TEAM

Tide is seeking an exceptional Product Design Manager to join our team in the Payment Services. Payments Services covers all the banking products to enable members to receive, send & store funds (domestically & internationally).

The Tide design team is integrated into a number of internal mission teams called Speedboats that aim to solve the most critical member problems. These speedboats are made up of Product managers, Engineers, UX Writers, Data analysts and Marketing. Working in a collaborative way to discover, define and deliver value to our members in a continuous delivery process. Cross collaboration between speedboats is essential to ensure member journeys are seamless and well connected experiences.

ABOUT THE ROLE

You’ll work collaboratively with a number of Product Managers, Technical Owners and senior stakeholders of a domain area to define strategic objectives and goals, in order to:

Identify & prioritise product roadmap initiatives within a business area to define the biggest opportunities for Tide and its members

De-risk these initiatives by working closely with research, product and engineering to best understand the problem to solve, building significant customer value

Define how outcomes will be measured, success metrics and expected impact

You’ll drive the implementation of strategic initiatives, in order to

Deliver well considered, tested and validated outcomes that can be delivered in incremental ways, constantly bringing value to members

Partnering with Product Engineering to ensure delivery is aligned with the vision

Promote and continuously improve the ways of working to ensure quality experiences are delivered to our members

Monitor customer impact and operational success, pivoting where needed in order to achieve desired outcomes

You’ll champion Design practices effectively to stakeholders at all levels at Tide, which will:

Promote the value of Design thinking across Tide

Encourage all members of your speedboat to engage and adopt a member-centric approach

Showcase the talent, capabilities and achievements of the team in meeting Tide’s strategic objectives

You’ll lead and mentor a small team of Product designers in different geographies across the globe, in order to:

Create and grow a high-performing team that can use a variety of design methods to achieve brilliant results

Lead and mentor the team to provide inspiration, and support

Provide clear career development that have actionable goals to develop talent

Maintain and promote a culture of continuous improvement and collaboration across the team

WHAT WE ARE LOOKING FOR

Minimum 7 years of relevant experience in a comparable