Product Analyst (All Genders)

The role: What's in the Box

Factor Europe is scaling rapidly, and we are looking for a high-agency Product Analyst to be the first dedicated data hire within our Product team.

In this role, you will dive deep into our most pressing questions on our path to Product-Market Fit: honing in on the problems our customers face, what product decisions drive their behaviour, and why we are winning (or losing) with specific segments. You will be the technical bridge for a small, flat Product team (comprising Culinary R&D, Nutrition, Menu Planning, and Strategy), helping us define our product roadmap and continuously improve the customer experience.

This is an early stage opportunity for an analyst who wants to build. The Factor Europe team operates with the agility and urgency of a startup, but the resources and infrastructure of the HelloFresh Group. If that sounds like the perfect mix for you, we’d love to chat!

What you’ll do: The Recipe

1. Deep-Dive Research & Insights

Perform in-depth analyses (e.g. cohort analysis, A/B tests) to evaluate the impact of every physical product decision we make, identifying which recipe / menu changes drive customer retention.

Tackle complex and open-ended research questions, helping us validate leading hypotheses about our customers’ needs and behaviours, translating messy (and often imperfect) data into clear, digestible narratives.

Triangulate quantitative data with qualitative feedback (customer reviews, sensory testing, and surveys) to build a 360-degree view of the customer.

Proactively seek out and identify opportunities to improve our customer offering through independent research and analysis.

2. Infrastructure & Tool Building

Build and maintain the queries, dashboards, and automated GSheet tools that empower the rest of the Product team to find their own answers.

Support the creation and tracking of relevant metrics that will help explain the causal relationship between our team’s weekly actions, customer engagement,