Process Excellence Specialist (Generalist)

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a Process Excellence Specialist (Generalist), you will play a key role in driving cross-functional operational improvement initiatives across multiple business functions, including shared services, finance, HR, procurement, and other enterprise operations. You will leverage Lean methodologies, process redesign, analytics, and automation opportunities to improve efficiency, scalability, and business performance while partnering with stakeholders across the organization to deliver sustainable operational excellence.

We're looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you'd excel in this role, we'd love to hear from you!

What you'll do

Lead process mapping, analysis, and redesign initiatives across multiple business functions to improve operational efficiency and scalability.

Identify process inefficiencies, bottlenecks, and non-value-added activities, and develop future-state processes that drive continuous improvement.

Conduct structured root cause analysis using Lean Six Sigma methodologies to diagnose operational challenges and implement effective solutions.

Analyze operational performance data to identify trends, opportunities, and areas for optimization.

Develop business cases that quantify the impact and value of improvement initiatives, and monitor results after implementation.

Identify opportunities to leverage automation and AI to streamline business processes and enhance operational performance.

Partner with cross-functional teams, incl