Principal Solutions Engineer

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

The Solutions Engineer (SE) delivers technical sales and product consultancy services to NewBiz, partners and Customer Success. The goal for the SE is to be responsible for the free trials and to help increase win rate and deal size. The SE also helps with maintaining and increasing product knowledge in the NewBiz & CS departments as well as assisting with pre- and post-sales activities and tracking accordingly via Salesforce.

What you'll be doing

The SE is required to maintain a good balance in relation to product knowledge, focus on product reach and make sure that Trustpilot can close business by:

Set up and run new trials.

Participate in pre-sales activities coordinated by sales reps.

Coordinate pre-sales activities with allocated sales reps (sales teams).

Work closely together with Support, Customer Success, Sales Ops and New Bizz

Maintain and update trial reporting accordingly

Assist CS in technical solutions for upsells and renewals.

Enterprise prioritisation including troubleshooting. Refresher & scope training for trials & supporting modular trials on Ents accounts.

CS winback trials

Sales clinic. Personalised sessions looking with reps at hard-to-convert leads with technical blockers(e.g. Automation issues, lack of technical knowledge etc)

Automation health checklist; ensure self-inviter methods are used only as a last resort and all other automation methods are explored before passing to CS

Presales framework for deals over a certain value. Ensure the client knows what technology is being used, how long to automate & integrate.

Who you are

Experience in a similar technical role.

A good understanding of e-commerce