Principal Sales Operations & Strategy Manager - Renewals & Business Development Teams

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Austin

Role Summary

We are seeking a highly analytical and detail-oriented Business Operations Data Analyst to join our team. The ideal candidate will be responsible for supporting FY planning, territory segmentation, and quota setting within our Renewals and BDR organizations as well as collecting, processing, and performing analyses on large datasets to support strategic decision-making. Will also be engaged in forecasting, bookings, historical trending, and modeling. You will work to identify trends, provide insights, and help drive data-informed decisions. Will need to automate and streamline processes and data sets, create single sources of truth, and work cross-organizationally.

Role Responsibilities

Collect, clean, and validate data from various sources to ensure accuracy and completeness

Develop and maintain dashboards, reports, and visualizations using tools such as Excel, G-Sheets, Power BI, Tableau, Python, SQL, Designer and more

Analyze data to identify trends, patterns, and outliers, and present actionable insights to stakeholders. Prepare executive level decks and representations of analysis for QBRs, planning, and ad hoc needs

Work with stakeholders to define key performance indicators (KPIs) and track performance over time

Create and maintain documentation for data processes and data dictionaries

Collaborate with IT, RevOps, Marketing, CS, and Sales to improve data quality and data infrastructure

Support ad-hoc data requests and provide timely reporting as needed

Role Requirements

Bachelor’s degree in Statistics, Mathematics, Computer Science, Business, or a related field

6+ years of experience in a data analysis or related role

Proficiency in Big Query, SQL, Designer, SFDC, and Tableau and at least two data analysis tools (e.g., Excel, Python, R)

Experience with data visualization tools (e.g., Tableau, Power BI, Looker)

Strong analytical and problem-solving skills

Communication skills, both written and verbal

Preferred

Knowledge and expertise in Renewals and Inside Sales business mechanics, metrics, and processes

Knowledge of A/B testing, predictive modeling, or machine learning basics

Familiarity with CRM or ERP systems (e.g., Salesforce, SAP)

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help buil