Principal Sales Operations Analyst

We’re looking for a driven individual with strong analytical instincts and a passion for turning data into actionable insights to support a rapidly growing Customer Success organization. In this role, you’ll guide the analytical rhythm of the business in partnership with CS leadership to surface trends, optimize segmentation and territories, and inform headcount and planning decisions. You’ll also collaborate cross-functionally to enhance productivity, operational efficiency, and the KPIs that shape performance, compensation, and forecasting.

We are looking to speak to candidates who are based in Gurugramfor our hybrid working model.

About The Team

Our Strategy & Planning team, an integral part of the Go-To-Market Sales Operations organization, is dedicated to accelerating the growth of our Customer Success function. We act as strategic partners to senior CS leaders, driving initiatives that optimize processes, strengthen revenue retention, and uncover impactful business insights through data-driven analysis.

What you will be doing

Help drive the analytical rhythm of our business including monthly and quarterly business reviews, forecasting, org deep dives

Partner with CS leadership to drive market + segment specific analyses to uncover insights and emerging trends

Efficiently pull data and derive insights based on a business problem posed

Become an expert in understanding CS KPIs and implications on performance tracking, compensation and forecasting

Participate in quarterly and annual business planning for the CS team including headcount planning, territory assignments, and segmentation

Collaborate cross-functionally with various business units to drive productivity and operational efficiency

What you will bring to the table

Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)

3+ years of work experience in either Sales Strategy or Sales Operations; experience in Customer Success Ops a big plus

Thrives