Practice Manager

Practice Manager

Salary: £32,000 to £40,000 (4 days) depending on experience

Location: on-site Leeds LS8 2AL (on-site parking)

Hours: 4 days per week (flexible days, Monday essential)

Who we are

Serving the Leeds community for over 30 years, the Centre is a well-established multidisciplinary musculoskeletal clinic, known for delivering high-quality, patient-centred care.

Our team of 25+ practitioners covers osteopathy, physiotherapy, acupuncture, and complementary therapies, providing an integrated approach to treatment.

Part of Kinetico Health, a growing UK group of private clinics, this is an exciting time to join. You’ll have real ownership of the clinic, supported by a central team across operations, HR, marketing, and strategy.

The role

We are looking for a hands-on, commercially aware Practice Manager to lead day-to-day operations and drive overall clinic performance.

Working closely with the Clinical Director and central teams, you will ensure the clinic runs efficiently, delivers an excellent patient experience, and continues to grow in a sustainable way.

Key responsibilities

Day-to-day operations and team leadership

Oversee daily clinic operations, ensuring smooth scheduling, patient flow, and service delivery

Identify and implement improvements to systems and processes

Manage, support, and develop reception and admin staff

Support practitioner onboarding and coordination with the Clinical Director

Act as the main point of contact for operational and diary-related issues

Build a positive, accountable, high-performing team culture

Patient experience and retention

Maintain high standards across the full patient journey

Monitor enquiries, conversion, feedback, and complaints, resolving issues promptly

Support a welcoming, professional clinic environment

Track retention and rebooking, working with practitioners to improve outcomes

Oversee follow-ups and recall campaigns to re-engage patients

Performance and commercial oversight

Track clinic performance and report regularly to management

Monitor KPIs and identify opportunities for improvement

Support local growth initiatives and maximise clinic capacity

Work closely with the Clinical Director to align operational and clinical priorities

Collaborate with central teams across operations, HR, marketing, and finance

Oversee key metrics including revenue, utilisation, and staffing efficiency

Support budgeting, stock control, and general financial oversight

Governance and facilities

Ensure compliance with regulatory, health & safety, and data protection standards

Maintain clinic policies, procedures, and risk management processes

Coordinate facilities, maintenance, suppliers, and contractors

What we’re looking for

Experience in a Practice Manager or similar operational leadership role

Ideally from healthcare or a service-led environment

Strong organisational and problem-solving skills

Proven experience managing and developing teams

Commercial awareness with confidence using KPIs and performance data

Excellent communication and interpersonal skills

Hands-on, proactive approach with strong ownership

High attention to detail and commitment to quality

What we offer

A key leadership role in a well-established, respected clinic

Support from a growing healthcare group

A collaborative environment with experienced clinicians

Opportunities for development as the business scales

The chance to make a real impact on performance, culture, and patient experience

Finally

If you enjoy taking ownership, improving operations, and leading a high-performing team, this is a great opportunity to make a real impact. Please apply with your latest CV.

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.