Our client is an established B2B organisation providing specialist services to a diverse portfolio of business customers. With a strong focus on customer experience, operational excellence and long-term partnerships, the business is committed to delivering reliable solutions that create lasting value.
As the organisation continues to grow, it is investing in its account management function to strengthen customer relationships, improve retention and identify opportunities for further growth.
This is an excellent opportunity to join a growing business where you can take ownership of customer relationships and make a genuine impact on client satisfaction and commercial performance.
The Role
We are looking for a proactive and commercially minded Post-Sales Account Manager to manage and develop relationships across an established portfolio of B2B customers.
Reporting to the Head of Customer Success, you will take ownership of the post-sales customer journey, acting as the main point of contact for your accounts and ensuring customers receive a consistently high level of service.
You'll build strong relationships with key stakeholders, understand their requirements and work closely with internal teams to ensure services are delivered effectively and expectations are met.
Alongside managing day-to-day account activity, you'll focus on customer retention, identifying opportunities to grow existing accounts and developing long-term commercial relationships.
Key Responsibilities
Account Management & Relationship Building
Manage a portfolio of existing B2B accounts, developing strong and lasting customer relationships.
Act as the main point of contact throughout the post-sales relationship.
Build relationships with key stakeholders, understanding their business needs and priorities.
Maintain regular contact through account reviews, meetings and proactive communication.
Ensure services continue to meet customer requirements and expectations.
Represent the customer internally, communicating feedback, concerns and opportunities effectively.
Customer Service & Delivery Coordination
Oversee the post-sales customer journey, ensuring a smooth transition from initial sale through to ongoing service delivery.
Work closely with internal teams to coordinate customer requirements and meet agreed commitments.
Keep customers informed of progress, addressing any issues or delays promptly.
Take ownership of customer queries and coordinate resolutions with relevant departments.
Identify potential service issues early and take action to protect customer satisfaction.
Maintain accurate account records and customer information within the CRM system.
Account Retention & Commercial Growth
Strengthen customer relationships to support long-term retention.
Identify opportunities to increase revenue through additional services and expanded customer requirements.
Work alongside Sales to develop commercial opportunities within existing accounts.
Recognise risks to customer satisfaction or retention and take appropriate action.
Support account planning, renewals and commercial discussions.
Encourage customer advocacy and identify opportunities for referrals, testimonials and case studies.
What's on Offer?
Salary of £40,000.
Hybrid working, combining office-based and home working.
The opportunity to manage and develop an established portfolio of B2B accounts.
A varied role combining relationship management, service coordination and commercial development.
The opportunity to influence customer retention and account growth.
Career development and progression within a growing organisation.
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