Portfolio Manager - Workplace

Key Responsibilities

As Workplace Portfolio Manager, you'll own and evolve Claranet's Workplace portfolio, with a strong focus on Microsoft 365 services, licensing and managed workplace solutions.

You will

Define and deliver the Workplace portfolio strategy, roadmap and lifecycle plans.

Drive the development and continuous improvement of Workplace products and services.

Develop scalable, standardised service offerings that deliver customer value and commercial success.

Own service packaging, pricing and commercial propositions.

Manage the strategic relationship with Claranet Portugal, ensuring alignment across service delivery, capability development and portfolio objectives.

Identify opportunities to increase adoption of Workplace services and adjacent Claranet solutions.

Monitor customer feedback, market trends and portfolio performance to drive innovation and growth.

Collaborate with Sales, Customer Success, Delivery and Managed Services teams to support customer success and portfolio adoption.

Support bids and strategic opportunities through proposition development, solution positioning and commercial review.

Build and maintain strong relationships with vendors, suppliers and strategic partners.

What We're Looking For

Product & Portfolio Management

Experience in Product Management, Proposition Management or Service Portfolio Management.

Proven track record of developing and evolving managed service offerings within an MSP or technology services environment.

Experience managing products and services throughout their lifecycle.

Ability to translate customer needs into market-ready services and propositions.

Strong understanding of service governance, lifecycle management and continual improvement.

Commercial Acumen

Experience developing pricing models, service packaging and commercial propositions.

Strong business and commercial awareness.

Ability to analyse performance, adoption and revenue metrics to support decision-making.

Experience building business cases and supporting investment decisions.

Workplace & Microsoft Expertise

Strong understanding of Modern Workplace technologies and market trends.

Expertise in Microsoft 365 platforms, licensing and managed services.

Understanding of managed service operating models and service transition processes.

Knowledge of workplace security, endpoint management and collaboration technologies.

MSP experience is highly desirable.

Stakeholder & Relationship Management

Excellent communication and stakeholder management skills.

Experience working with vendors, partners and cross-functional teams.

Ability to influence and align stakeholders across multiple business functions.

Experience working closely with Sales, Customer Success, Delivery and Managed Services teams.

About You

You'll be a commercially minded, customer-focused product professional who enjoys working across technical and business teams. You'll be comfortable operating in a fast-paced environment, balancing customer outcomes, operational requirements and commercial objectives while helping shape the future of Claranet's Workplace portfolio.