Planning & Support - Team Manager

Planning & Support – Team Manager Field Motor Engineering | Davies | Hybrid Role Lead. Influence. Drive Performance.

At Davies, we’re looking for an experienced and motivated Team Manager to lead our Field Motor Engineering Planning & Support team. This is a fantastic opportunity for a strong leader who thrives in a fast-paced, operational environment and is passionate about delivering excellence in customer and client outcomes. You will be based 2 days per week in our Bolton Office

In this role, you will take ownership of team performance, manage escalations, and ensure claims and engineering activity are delivered to the highest standards—while fostering a positive, collaborative culture.

What will your day look like: What You’ll Be Doing As Team Manager, you’ll sit at the heart of performance, planning, and people leadership:

Leadership & Team Development

Lead, coach, and motivate a high-performing team

Conduct regular 1:1s, reviews, and development planning

Create a positive, supportive, and engaging team culture

Act as a role model—bringing energy, accountability, and enthusiasm

Ensure appropriate team resourcing and holiday coordination

Operational Excellence

Deliver and maintain KPI and SLA performance targets

Oversee route planning and inspection scheduling

Ensure all activity aligns with client requirements and service standards

Handle complex claims and high-level escalations effectively

Drive consistency, quality, and accuracy across all outputs

Stakeholder & Client Management

Manage escalations from customers, insurers, and repairers

Build and maintain strong client relationships

Collaborate closely with account management teams

Communicate confidently across phone and email channels

Performance, Reporting & Improvement

Produce and analyse Management Information (MI) and reports

Identify trends, risks, and opportunities for improvement

Drive process optimisation within a structured, process-led environment

Ensure alignment between operational delivery and wider business strategy

Change & Governance

Support and lead business change initiatives

Clearly communicate change, ensuring team understanding and engagement

Maintain compliance with Health & Safety and company policies

Participate in Business Continuity Planning

#INDUKI

Knowledge and Abilities: What We’re Looking ForExperience & Knowledge

Proven experience in a Team Manager / leadership role

Background in motor engineering, claims, or insurance operations

Strong understanding of Audatex or similar estimating systems

Experience working in a commercial, KPI-driven environment

Knowledge of process-driven operations and optimisation

Skills & Attributes

Exceptional leadership and people management skills

Strong organisational and planning capability

Confident communicator with excellent interpersonal skills

Commercial awareness with strong numerical ability

Skilled negotiator with sound decision-making ability

Resilient, adaptable, and solutions-focused

Ability to manage competing priorities in a fast-paced environment

Benefits

Career & Purpose

Davies Innovation Lab

Leadership training programme

Funding for professional qualifications

Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation

Local charity funding

Pennies To Heaven

Employee Resource Groups

Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution

My Choices at Davies provides; High Street discounts and Financial wellbeing hub

Life assurance: x4

Refer a Friend

Cycle to Work Scheme

Lease car salary sacrifice

Davies Incentive Plan

Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus

Discounts with 100's of UK retailers

EAP; 24/7 confidential helpline

25 days holiday, increases to 26 days after 5 years and 27 after 10 years

Flexible working

Dress for your day

Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage

Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan