People Solutions Coordinator

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

As a part of the Braze People team, the People Solutions team plays a pivotal role in supporting the overall employee lifecycle and optimizing processes to align with business needs. The People Solutions Coordinator will provide valuable support across various People functions, ensuring accuracy and integrity of our processes and compliance. They will also serve as a key point of contact for all Braze employees on People-related questions and support.

This role reports to the Team Lead, People Solutions, and sits within the People Operations function, but will also have the opportunity to work closely with all functions across the People Department.

As the People Solutions Coordinator, you will

Maintain a thorough understanding of our HR policies, procedures, and local employment laws, ensuring compliance with a focus on EMEA requirements

Support the employee lifecyle by executing key processes in Workday, including onboarding and employee changes, while ensuring accuracy and integrity of employee data

Serve as the first point of contact for global employee inquiries through our ticketing system, delivering timely, high-quality support in line with our SLAs

Partner with cross-functional People teams to route and escalate inquiries as needed, ensuring timely and efficient resolution

Collaborate with team members and management to identify opportunities for process improvement

Support the People team with ad-hoc projects and operational processes, including background checks, work authorization checks, and internal audits or compliance reviews

Maintain and update process documentation to ensure consistency, accuracy, and scalability of People Solutions workflows

Contribute as an ambassador for our culture; support People team initiatives that enhance employee engagement, development, and retention

WHO YOU ARE

You’re a motivated, detail-oriented, and highly organized person who is excited to join a fast-paced and scaling company!

Specifically, you have

Minimum of 2 years experience in HR

Exceptional attention to detail and accuracy

Ability to handle sensitive and confidential information with professionalism and discretion

Excellent communication and interpersonal skills

Proven ability to multitask and prioritize in a fast-paced environment

Strong service orientation to internal and/or external customers

Receptive to feedback

Prior experience working with an HRIS system (Workday is a plus)

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity

Retirement and Employe