People Process Optimization Team Lead

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The People Process Optimization (PPO) team scopes, develops, deploys, and maintains the processes that underpin the seamless function of our most critical People team capabilities. We are strategy-driven individuals who utilize expert frameworks to add organization to chaos. We are looking for a manager who will lead the PPO team, operationalize Lean-driven strategies across many varying portfolios, and scale a data and ROI focused process optimization practice.

What you’ll do

As PPO Lead, you will lead and coach a team of practitioners who design and deliver end-to-end process improvements that enhance the employee experience. You will own the PPO portfolio at the team level—setting strategic priorities, allocating resources, and ensuring delivery is tied to measurable outcomes. You will also partner cross-functionally to embed AI and automation into People operations and to institutionalize standards, governance, and a service catalog across portfolios.

Responsibilities

Team Leadership & Operational Excellence

Lead, mentor, and develop the process optimization team. Build team capability in Lean/Six Sigma methods, data analysis, and automation best practices.

Define team goals, conduct performance reviews, and create development plans that align individual growth with business needs.

Drive development and adoption of a standardized Service Catalog to clarify offerings, SLAs, and handoffs across People functions.

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