People Partner

People Partner

People | Milan, Italy | Full-time

Team description

The People team at SumUp works directly alongside business leaders to help build high-performing, scalable organisations — and this role sits right at the centre of that work. You'll be the dedicated People Partner (also know as HR Business Partner at other companies) for our Field Sales and Commercial teams in Italy and new markets, a business area that's growing fast and needs strong, consistent people support to match its ambition. If you're energised by real ownership, complex challenges, and the chance to shape how a Sales organisation grows, this is the role for you.

What you'll do

Partner with Field Sales and Commercial leaders in Italy to support organisational planning, team structure, and hiring prioritisation alongside Talent Acquisition

Streamline onboarding and offboarding to support a high-volume hiring model, working towards a sub-24-hour setup time for new employees and onboarded consultants

Review full-time and consultant contracts in partnership with Legal and Sales leadership, making necessary adjustments and ensuring ongoing compliance

Support the performance development cycle for Field Sales teams, including rolling out Seeds & Steps frameworks and upskilling leaders on performance-based processes

Build and maintain a regular reporting framework covering attrition, productivity, talent density, eNPS, and spans of control — using insights to surface risks and flag non-obvious people issues early

Collaborate with Compensation & Benefits to ensure SumUp's offer remains competitive and continues to attract top Sales talent across Italy

What we’re looking for

Experience supporting Sales teams in a high-growth or high-volume environment, including both FTE and consultant or self-employed workforce models

Deep knowledge of Italian employment law and people practices, with the confidence to navigate complex or sensitive employment situations

Strong ability to build trust qui