KeyStep
People Partner, Operations
Monzo
Cardiff, UK
Full-time
Remote
about 8 hours ago
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking.…
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍Remote | 💰£57,000 - £75,000 | + Incentive Awards tied to your performance + Benefits
⭐Our People team
We call it Monzo Magic. Mission. Action. Growth. Inclusion. Care. It runs through everything that we do and within the People Collective it’s how we set Monzo up for success by bringing mission led people together to do work and banking differently. We foster a culture that centres on our customers and brings together the best of tech with the best of banking, we empower a diverse, high performing, innovative and agile workforce in doing the most impactful work of their careers. It’s an ambitious task to scale this culture and ways of working but it’s a mission we’re committed to.
We are growing our Customer Operations People Partner team and are looking to hire an experienced People Partner who is excited by our mission and goals. You will work side by side with our leaders across Customer Operations to design and deliver their people strategy and deliver excellent people experience in the areas you support. You will be bringing your know-how and wisdom to the team, coaching our Monzonauts to drive great outcomes.
You will be part of the Operations leadership team, but your home team will be the People Collective. Your home team will be a source of information, expertise, support and encouragement.
Come and join us.
🔑You’ll play a key role by...
Work as a strategic and trusted partner to Directors across our Operations teams, creating and delivering against a people plan that enables Monzonauts to solve problems with empathy and pace to deliver effortless, uniquely Monzo experiences for Customers and Colleagues.
Collaborating with Senior Leadership teams across Operations to drive high performance, engagement and healthy organisation design.
Own the people's life-cycle within your business area proactively iterating and improving your approach as you go.
Collaborating with our Diversity Lead to drive measurable change in company level D&I goals within Tech & Business teams
Identify and surface trends in data to improve organisational health and drive change through your stakeholders.
Be responsible for supporting headcount management decisions, aligned for budget for the areas.
Empower and coach managers to level up as leaders and be the best they can be.
Help teams develop strong diversity and inclusion practices.
Work with the leads in People (Learning & Development, Reward, Talent, etc.) to define team specific requirements.
Monitoring external trends to inform best practices internally.
🤩 We’d love to hear from you if…
You have experience of building strong, trusting relationships with Directors level stakeholders
You have significant experience as a People Partner working with varied Operational business areas
Inclusion is at the forefront of your mind at all times
You can prioritise in a fast paced, high growth environment
You have designed, delivered and embedded new ways of doing things
You’re comfortable analysing data to make data based decisions
You have experience in things such as organisational design, employee relations, succession planning and talent development
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Monzo aims to foster an inclusive, caring, and empathetic workplace culture, prioritizing problem-solving for customers. The company promotes an open, collaborative environment, entrusting employees with flexible working hours and autonomy. They are committed to diversity and inclusion, striving to ensure every team member feels a sense of belonging and can perform their best work.
Perks
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking.…