People Partner - Merchant Care

People Partner – Merchant Care

📍 Barcelona | Office-first

About SumUp

We believe in the everyday hero — those who have the courage to follow their passion and the strength and determination to realise their dreams.

Small business owners are at the heart of all we do, so we’re creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a ‘team-first’ attitude, our diverse teams across Europe, South America, and the United States work together to ensure that small business owners can be successful doing what they love.

🌟 Team Description

As part of our Global Operations organization, the Merchant Care team is the voice and heartbeat of SumUp — the first line of human connection for millions of merchants around the world. Every conversation helps shape how our customers experience SumUp, and our mission is to make every interaction meaningful, supportive, and empowering.

You’ll join our People team in Barcelona, where you’ll act as a strategic partner and trusted advisor to leaders and teams within Merchant Care. Your work will directly influence how our people grow, engage, and thrive in a high-impact environment. By blending hands-on people support with long-term strategy, you’ll help create a culture that celebrates feedback, learning, and performance — all while strengthening our presence as a key operational hub in Europe.

🎥 Discover our Barcelona office

🚀 What You’ll Do

Partner with Merchant Care leadership to guide and coach on engagement, performance, and team development.

Provide expertise in EU labour law and employee relations, ensuring fair and transparent processes.

Drive people initiatives that strengthen culture, recognition, and feedback across high-volume teams.

Support the leadership team in defining optimal team structures and performance management practices.

Work with Works Council members in Barcelona and Berlin to align on people processes.

Identify and address talent and