People Knowledge Experience Manager

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm is building a centralized, scalable Employee Experience (EX) Hub to deliver consistent, high-quality support to employees globally. This role sits at the intersection of People Operations, employee experience, and AI enablement—defining how the People Team delivers support end-to-end. You’ll establish the knowledge foundation that powers this transformation, enabling self-service, AI-assisted support, and scalable service delivery across the organization.

This is a builder role for someone who can operate at both a strategic and executional level. You should be comfortable using AI-assisted workflows to accelerate the creation of systems and processes, while also willing to do the hands-on work required to make them real. This is not a pure thought leadership role—success will require both setting direction and directly driving outcomes. In the first year, the primary focus will be on consolidating and standardizing fragmented documentation as a foundation for future system and governance design. You will partner closely with Centers of Excellence (COEs) and subject matter experts (SMEs) across People and adjacent teams to gather dispersed content, eliminate duplication, implement consistent formatting standards, and validate accuracy. This work will establish a centralized, AI-ready knowledge ecosystem. Building on that foundation, you will design the systems, processes, and governance needed to translate consolidated knowledge into consistent, compliant, and high-quality employee support experiences. You will also shape how knowledge, tooling, and workflows integrate to enable a more modern and efficient People Ops function, ensuring employees receive the right information, at the right time, through the right channels.

What You'll Do

Build and own a centralized People knowledge eco