Pay Customer Success Manager, MM/Ent

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Pay Customer Success Manager, as part of our Customer Experience team.

Independent owner of day-to-day outcomes across a portfolio spanning Payroll + EOR + adjacent products. Runs the standard post-sales motion - proactive engagement, adoption, and structured risk management.

What you bring

CS/AM experience in Payroll and/or HR Tech in complex B2B SaaS

Strong stakeholder management and crisp written communication

Ability to diagnose risk early and run structured mitigation

Comfortable coordinating across multiple teams and products

Uses AI as a human-in-the-loop assistant for prep, synthesis, and drafting - validates against source-of-truth docs before sending any comms.

Writes and speaks fluent English.

Key Responsibilities

Accountability & autonomy - own book outcomes end-to-end inside guardrails - run renewal-risk plans when signals surface

Communication & collaboration - proactive updates - consistent agendas and follow-ups - align cross-functional DRIs early

Customer outcomes - protect retention - drive adoption - meet engagement/QBR expectations

Commercial impact - identify and progress opportunities with Sales - document consistently in SFDC + Vitally

Complexity & problem solving - translate ambiguity into a plan - reduce rework through disciplined detail

Operational excellence - Vitally hygiene as system of record - clean handovers

AI fluency - uses AI to draft customer comms, summarize meetings/case context, and structure risk summaries; verifies facts and commitments; ships customer-ready outputs without added rework

Multi-product coordination - manage dependencies at a high level so customers feel complexity is handled

Team impact - visible contribution via customer-facing projects and informal mentoring

Practicals

You'll report to: Senior Manager, Pay & HCM Customer Success

Team: Customer Experience - Customer Success

Location: For this position we welcome everyone to apply, but we will prioritize applications from EMEA

Start date: As soon as possible

Application process

Exercise stage

Interview with recruiter

Interview with future manager

Interview with team members (no managers present)

Bar Raiser Interview

Prior employment verification check

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are