Operations Support Apprentice

About Moray

Moray Group are a Scottish professional services group, supporting individuals and businesses achieving their personal and business objectives.

About the role

They are looking to grow their team by bringing in a new apprentice to the Glasgow office following on from the success of previous ones. As demand for work grows within the company, so does the opportunity to begin a successful career. They have seen a lot of success over the last few years with apprentices having over 10 successfully complete and some of these move into more senior positions.

The role within the business will see the successful candidate complete an SCQF Level 6 and then progress onto further training depending on the needs of the business at the time.

Responsibilities

Becoming a superuser of the CRM system VisualFiles and databases to input, maintain and report client contact and activity information for monitoring quality assurance processes

Providing support to front-line staff through telephone contact with clients, taking incoming calls and triaging these.

Using online shared drives to store and retrieve information

Learner will have access to centralised email inbox to respond to queries and requests which come through

Downloading mortgage offers from VisualFiles and running instructions on this to send offer emails out to clients

Use of Microsoft Office Packages such as word and Excel for documentation and reports

Using Registers of Scotland online portal to update and submit registrations of land and submitting advance notice applications

Dealing with incoming and outgoing mail services through Outlook

Collaborating and providing support to various operational delivery teams including remortgage, finance, corporate property services and facilities

What do I need to be successful?

Excellent written and verbal communicative skills

Time management skills and multi-tasking abilities

Comfortable with Microsoft Office suite, with willingness to learn new software and systems

Self-motivated and determined

Comfortable working both individually and as part of a team

Salary: £16,500 per annum.

Working week: 37.5 hours per week, Monday to Friday, 9am – 5pm.

Benefits

Good annual leave entitlement

Pension

Your salary and what the job role entails can be discussed upon successful completion of the apprenticeship

What are the future prospects like? Further training and development upon completion of the modern apprenticeship.

Previous apprentices have had the chance to move to different departments and move up within their starting department.

Important information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.