Operations Manager - Removals & Logistics

Are you an experienced Operations Manager who enjoys being close to the action rather than managing everything from behind a desk?

Bristol Van Removals is growing, and we’re looking for a hands-on operational leader to strengthen our day-to-day operation, develop our teams and help build the systems, processes and standards needed for the next stage of our growth.

This is an opportunity to take genuine ownership of the operation, influence how the business develops and become a key part of the leadership team.

What’s in It for You?

£40,000 salary

Opportunity to shape and improve a growing operation

Genuine influence over systems, processes and operational standards

Long-term progression as the business continues to grow

Opportunity to develop Team Leaders and operational staff

High-trust environment with real responsibility

Company pension

Company events

The Role

This is a hands-on operational leadership position combining people management, problem-solving and continuous improvement.

You’ll spend time both in the office and within the operation, supporting teams, solving problems and ensuring the business delivers consistently high standards.

Your responsibilities will include

Overseeing daily removals operations

Leading and supporting Team Leaders and operational staff

Managing fleet readiness, equipment and operational resources

Running morning operations and ensuring teams are prepared for the day

Resolving customer escalations and operational issues

Supporting recruitment, onboarding, coaching and staff development

Conducting meetings, performance reviews and disciplinary processes where required

Monitoring KPIs, operational performance and trends

Improving communication between office and operational teams

Developing systems, processes and standards as the business grows

Visiting jobs where additional leadership or technical support is required

Supporting crews with complex removals challenges where necessary

You may also be required to drive company vehicles or provide additional operational support when circumstances require it.

What We’re Looking For

We welcome applications from experienced Operations Managers, Transport Managers, Depot Managers, Removals Managers and other operational leaders who have managed vehicles, crews and field-based teams.

You should have

Significant removals experience, or strong transport, logistics or field-operations experience

Experience directly managing drivers, crews or operational teams

Proven leadership and people-management experience

Strong problem-solving and decision-making skills

The ability to remain calm and organised under pressure

Strong communication skills

A professional and proactive approach

A full UK driving licence

A willingness to be visible within the operation and lead from the front

Experience in any of the following would be particularly valuable

Removals management

CPC qualification or Transport Management knowledge

Developing Team Leaders and operational staff

Implementing operational systems and process improvements

Managing customer escalations and operational emergencies

Coming from Transport or Logistics Rather Than Removals?

That’s absolutely fine.

If you’re new to the removals industry, you’ll spend an initial period working alongside our removals teams so you can properly understand the operation, our customers and the challenges our crews face.

We believe this gives our managers the practical knowledge and credibility they need to lead effectively.

What Success Looks Like

You’ll help us

Improve operational control and organisation

Reduce operational issues and unnecessary firefighting

Improve punctuality, standards and accountability

Develop stronger Team Leaders

Improve communication between office and operational teams

Deliver a consistently high level of customer service

Build a scalable operational structure that supports future growth

About Bristol Van Removals

Bristol Van Removals is one of the South West’s leading removals, storage and logistics companies.

We’re an ambitious, systems-driven business focused on customer experience, operational excellence, leadership development and long-term growth.

We want people who take ownership, solve problems proactively, communicate clearly and lead by example.

If you’re looking for an operational leadership role where you can make a genuine impact rather than simply maintain the status quo, we’d like to hear from you.

To Apply

Please apply here.

If shortlisted, you will hear from our recruitment partner, Hiring People. They may ask you to complete a short video interview. Please keep an eye on your Junk/Spam folder as well as your main inbox.