Operations Manager

About The Team

As an Operations Manager, you will work directly with our Senior Operations Manager and will be responsible for the running of successful shifts to ensure you have a skilled, motivated team so that all of our customers' boxes are packed perfectly each and every time. We look for people who demonstrate a real customer obsession, earn trust quickly and have experience in developing the best talent the industry has to offer.

What You Will Be Doing

Oversee the receipt of our products through to production and dispatch of our customer boxes, through our operation.

Lead a team of Shift Managers and Team Leaders to deliver shift performance and continuous improvement

Deliver the shift in line with our key KPIs surrounding health and safety, quality, food safety, and team culture.

Dynamically resolve issues to reduce the impact they could have on the performance of the shift and the impact this could have on our customers.

Develop and empower the operational team through several layers of indirect reports.

Think outside the box (pun intended) about our business, delivering impactful projects in areas from customer experience to waste management and lean production.

Stamp your mark on our growing HelloFresh employer brand, recruiting the future of the business.

Who You Are

Ideally, be from an Operations background with experience in managing a large indirect team in a high-performing operation.

Experience in working with various warehouse management systems.

Demonstrated adaptability to a fast-paced and constantly changing environment.

Propensity to lead from the front, developing those around you to be better than yourself.

Proven ability to engage and motivate not only direct reports but peers and supporting functions.

Great communication skills and decision-making capabilities. The logical approach to decision making.

Energy, enthusiasm, commitment, and a can-do flexible attitude.

Strong understanding of health and safety and its applic