Operations Manager - Delivery Proposition (all genders)

The role

As Operations Manager - Delivery Proposition (all genders) you are part of our Delivery Management team within the International Logistics Department and are responsible for designing as well as managing data-driven delivery propositions that shape the global customer delivery experience.

As the technical owner of delivery configuration, you’ll ensure a seamless scheduling experience across multiple countries by managing delivery options such as days, time windows, services, pricing, and speed. You’ll work closely with supply chain, tech, and analytics teams to optimize delivery availability, manage capacity, tailor experiences by customer segment, and maintain smooth operations during peak and holiday periods.

Please note that this role is offered on a fixed-term basis for 24 months, with the aim of transitioning to a permanent position afterwards.

What you’ll do

Global Delivery Proposition Ownership: Acting as the primary delivery proposition stakeholder for HelloFresh’s global operations, owning cutoffs (ordering deadlines) and delivery options, including days, time windows, services, pricing, and recommendations.

System transparency & explainability: Translating complex system logic into clear explanations for non-technical stakeholders when incidents or questions arise, and supporting the senior leadership team with analysis to drive informed decision-making.

Configuration, validation & improvement: Maintaining and improving demand steering systems and logistics configurator to ensure alignment with local needs and global standards. This includes: Configuring and testing delivery proposition experiments, identifying misconfigurations early, and suggesting improvements to enhance the technical and commercial impact of these tools.

Systems governance & auditing: Owning regular system audits and maintaining detailed documentation of delivery management processes to ensure global standards by keeping a detailed audit trail of validation work in Jir