Operations Manager

Operations Manager – Professional Services A growing and highly regarded professional services organisation is seeking an experienced Operations Manager to support business performance, operational efficiency, and data-driven decision making across the organisation. This is an excellent opportunity for a commercially minded operations professional who thrives in a fast-paced, evolving environment.

The successful candidate will play a key role in overseeing operational processes, reporting functions, systems performance, and cross-functional projects while managing a small operational and analytics-focused team. Key Responsibilities

Lead operational reporting and management information (MI) processes

Oversee data accuracy, governance, and business-critical reporting systems

Manage a team to develop dashboards and reporting tools using platforms such as Power BI and SQL

Support operational improvement initiatives and business transformation projects

Work closely with senior stakeholders across technology, compliance, marketing, and business support functions

Maintain operational procedures and ensure process consistency

Monitor operational risks and support compliance with regulatory requirements

Contribute to ongoing AI, systems, and data strategy initiatives

Manage and mentor members of the wider operations team

About You

Proven experience in a senior operations or business operations role

Strong background in data analysis, MI reporting, and business intelligence tools

Working knowledge of SQL and data reporting platforms such as Power BI or Tableau

Experience working with CRM or case management systems

Excellent stakeholder management and communication skills

Comfortable leading operational change and continuous improvement projects

Commercially aware with strong analytical and problem-solving abilities

Experience managing teams within a professional services or fast-paced business environment would be advantageous

Interest or exposure to AI, automation, or data-led operational strategy is highly desirable

Salary & Benefits

£60,000 DOE

Hybrid working available following probation

Generous annual leave allowance plus additional holiday incentives

Private medical cover available after qualifying period

Enhanced family-friendly policies

Supportive and collaborative working environment

This is a fantastic opportunity to join a successful and growing organisation where operations, technology, and data play a central role in business success.

To apply, please submit your CV for immediate consideration.