Operations Leadership, Financial Crime (Multilingual)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Remote (UK) | 💰Salary starting from £38,300 for Team Managers & £47,600 for Operations Managers (ranging upwards depending on experience and role level) + potential Multilingual Premium later on in role (£2,500) + benefits ✨

⭐Our Financial Crime Operations team

At Monzo, protecting our customers and the financial system is at the heart of what we do. As we continue to grow, we're always looking to connect with exceptional Financial Crime leaders who are passionate about developing people, improving operations, and helping us stay one step ahead of financial crime.

We're building a talent pool of Financial Crime Team Managers and Financial Crime Operations Managers to support future opportunities across our Financial Crime Operations function. If you're fluent in English and one or more European languages we'd love to hear from you.

🔑You’ll play a key role by…

Leading, coaching, and developing high-performing Financial Crime teams, creating an environment where people can do their best work.

Driving operational excellence across anti-money laundering and financial crime processes, ensuring quality, efficiency, and strong customer outcomes.

Providing guidance and support on complex investigations, escalations, and high-risk cases.

Building capability through effective performance management, coaching, training, and career development.

Partnering with risk, product, controls, and operational stakeholders to deliver change and continuously improve how we work.

Monitoring operational performance, service levels, capacity, and demand to ensure teams are equipped to meet business needs.

Contributing to a strong risk and control environment by identifying issues, managing incidents, and supporting the delivery of sustainable solutions.

🤩 We’d love to hear from you if…

You're fluent in English and can confidently communicate in at least one additional European language such as Italian, German, French, or Spanish.

You have experience leading teams within Financial Crime, AML, compliance operations, risk operations, or a related operational environment.

You're passionate about developing people and have a track record of creating inclusive, high-performing, and engaged teams.

You can confidently manage competing priorities, make decisions in complex situations, and support others through change.

You're comfortable using data, performance insights, and operational metrics to identify opportunities and drive improvements.

You enjoy building strong relationships across teams and influencing outcomes through collaboration and clear communication.

You're motivated by creating excellent customer outcomes while maintaining high standards of risk management and regulatory compliance.

The working hours to be covered by the team will be 7am - 6.30pm and this will be based on 8.5 hours per day (with a 1 hour lunch included). This will include 1 in 4 weekends. We can offer shifts Monday - Friday (1 in 4 Weekends) or Sunday - Thursday /Tuesday - Saturday. The successful candidate will be required to be flexible in order to meet our customer demand. The first 8 weeks of the role will be training, Monday to Friday 9am - 5.