Operations Enablement Manager

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk.

About the role Affirm is seeking a people leader to drive scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to scale efficiently while delivering exceptional outcomes for customers and merchants. You will set the vision for operational readiness, ensuring people, processes, and enablement systems evolve in alignment with Affirm’s servicing strategy across multiple domains and programs.

As a manager within the Operations Enablement team, you will own team-level strategy and lead a high-performing team responsible for delivering a portfolio of cross-functional initiatives tied to strategic priorities. You will be accountable for execution across timelines and dependencies, with clear ownership of measurable business impact.

This role sits at the intersection of strategy and execution. You will partner closely with Product, Engineering, Operations, Compliance, and vendor teams to ensure readiness for business and regulatory change. As a connective leader, you will translate strategy into action, driving adoption and outcomes through strong people leadership and disciplined delivery. We are looking for a hands-on, data-driven leader who thrives in complex, regulated environment