Operations Associate, Fleets Compliance

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

As the Operations Associate, your responsibilities will include implementing initiatives to enhance the quality of our fleet partners and monitoring the legality of their operations. You will also handle requests from teams concerning work quality and manage cases related to deliveries. Your role involves partnering deeply with both the local and global business teams to understand what needs to be accomplished to successfully “win” each specific case of business. You will then be responsible for achieving these targets by incubating experiments to drive long term investments across all countries you operate in.

You will be reporting to the Operations Team Lead - Platform Quality.

What you'll be doing

Coordinate communications with fleet companies

Gather and organize necessary documentation prior to audits

Conduct audits to assess compliance

Follow the global guidelines/SOPs

Assist in preparing detailed reports, document audit findings, and technical documentation including any instances of non-compliance

Work with management to implement recommended changes and improve compliance processes

Prepare regular reports on compliance activities, KPI reports, and findings for management

Processing tickets on Monday form related to the fleet partners an