Operations Associate, Courier Onboarding

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, we're building the delivery of (almost) everything — and our courier supply team is at the heart of making that happen. We operate across 30+ countries, and in Kazakhstan we're growing fast.

Our Supply Operations team owns the full courier lifecycle — from acquisition and onboarding to activation and retention. We're looking for an Operations Associate to join us in Almaty and take ownership of how we onboard couriers at scale: designing better processes, identifying where things break, and building the infrastructure that makes our onboarding consistently high quality across the South region.

What you’ll be doing

Analyse onboarding funnel data to identify conversion bottlenecks and recommend process improvements

Design and document workflows that improve registration-to-first delivery activation rates across Kazakhstan and South region markets

Work cross-functionally with marketing, finance, and regional ops colleagues to align onboarding initiatives

Track and report on key onboarding metrics, maintaining operational structure across multiple workstreams

Use AI tools to accelerate analysis, communication, and process documentation

Coordinate with external partners including fleet partners and onboarding vendors

Our humble expectations