Manager Operational Transformation
At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
In this role, you will take on a key responsibility for translating the Operational Excellence strategy into an executable enterprise transformation roadmap. The role leads portfolio governance, delivery coordination, and benefits realization across Process Excellence, AI/Automation, and Analytics teams to ensure measurable business impact.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
Transformation Strategy & Portfolio Management
Own and manage the end-to-end transformation roadmap and initiative portfolio
Define prioritization framework in alignment with business strategy
Balance demand vs. capacity across transformation streams
Ensure alignment of initiatives across Customer Care and enterprise functions
Governance & Execution Oversight
Lead governance forums, steering committees, and transformation reviews
Track delivery progress, risks, dependencies, and escalations
Ensure standardization of delivery methodologies and tools
Remove execution blockers and resolve cross-functional conflicts
Benefits Realization & Performance Management
Define and enforce benefits tracking methodology
Monitor realization of financial and operational impact
Ensure initiatives deliver measurable outcomes (cost, quality, CX, productivity)
Maintain transformation performance dashboards (e.g., Power BI)
Stakeholder & Change Leadership
Par
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
