Onboarding Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Role Background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals or other goods from our restaurant or retail partners and either pick their order up or have it delivered by our courier partners.

We’re expanding rapidly, from our office in Stockholm, and now we’re looking for someone to be part of this hectic, fun, and rapid expansion and help to set up our new partners for success.

As such, we need a customer-focused and structured Onboarding Associate to support the onboarding and training of new restaurant partners and ensure the best possible partnership. As an Onboarding Associate, you will act as a key communicator between our operations team and merchant partners in order to ensure optimal success.

What you'll be doing

End-to-End Onboarding

Successfully onboard venues onto the Wolt platform by coordinating, executing, and monitoring the full onboarding process for restaurant and retail Merchant Partners.

Ensure a smooth and speedy integration from when the contract is signed through to go-live.

Proactively remove bottlenecks and roadblocks to maintain onboarding velocity.

Merchant Relationships & Training

Build strong relation