Office Manager

Are you looking for the next step in your career? If so, our Office Manager role could be just what you're looking for!

At Specsavers, we're passionate about delivering outstanding care to our customers and creating a workplace where our people can thrive. We're looking for an Office Manager to support our directors in running a successful, customer-focused Home Visits business.

As our Office Manager, you'll play a key role in the day-to-day running of the business - helping the team to deliver exceptional service while driving performance and commercial success.

You'll set the standard for a customer-first mindset, empowering the team to make the right decisions for every individual. Through coaching, leadership, and development, you'll help the team reach their full potential while ensuring every customer receives a personalised and welcoming experience.

You'll also use KPIs and business insights to improve efficiency, reduce costs, and maximise profitability - supporting the continued growth of the Home Visits business.

Our business

Our Home Visits office is based in Wembley, HA9.

Our team

We have a wonderful team of dedicated people ready and waiting for you to meet.

What You'll Be Doing

Lead by example, delivering a world-class customer experience

Inspire, coach and develop the team to achieve their best

Foster a culture of continuous improvement

Drive the business key performance indicators (KPIs)

Support recruitment, onboarding, and ongoing training of team members

Conduct regular 1-2-1s, performance reviews, and team meetings

Work closely with Directors to identify business improvements and growth opportunities

Ensure strong financial controls, including management of bad debt

Oversee accurate and compliant administration of NHS GOS claims, fees and vouchers, ensuring timely processing and adherence to regulatory standards

Manage clinic diaries, routes and scheduling to maximise efficiency

Oversee call centre operations and ensure excellent customer communication

Handle customer queries and complaints professionally and efficiently

Maintain compliance with Health & Safety and regulatory standards

Build and maintain relationships with Care Homes and support business growth

Support local marketing and community outreach activity

Oversee stock management, reporting, and general administration

Support the Directors with ad-hoc tasks and projects as required

What We're Looking For

Proven leadership experience with the ability to motivate and inspire a team

Current or recent experience within Optics at Supervisor or Assistant Manager level - this is essential for this role

Strong organisational and problem-solving skills

Commercial awareness with experience working to KPIs

Have an in depth understanding of and be able to explain NHS sight test eligibility and the Domiciliary supplementary fee to customers and their family/care givers

Excellent communication and customer service skills

Ability to manage multiple priorities in a fast-paced environment

Confidence in handling customer queries, complaints, and sensitive situations

A proactive mindset with a passion for continuous improvement

What's on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

Salary: £32,000 per annum + bonus

Full-time: Monday to Friday 9am-5.30pm (there may be a requirement to work occasional Saturdays)

28 days leave (includes bank holidays)

Enjoy an additional paid day off on your birthday to celebrate you!

We will auto-enroll you into the pension scheme with an employer contribution when you contribute too

Specsavers Perks - a portal to a world of great everyday discounts and savings

WeCare - our employee support service to help you and your immediate family when you need it most

Complimentary subscription to the Headspace app

Eyecare and hearcare discounts for you and your family

Enhanced family leave and company sick pay

Why Join Specsavers?

At Specsavers, we invest in our people. You'll receive ongoing training and development to strengthen your leadership skills and support your career progression. You'll be part of a supportive team where your contribution truly matters - helping to create a positive, welcoming environment for both colleagues and customers.

Ready to Apply?

If you're a passionate leader, with optical experience, who thrives on delivering excellent service and driving business success, we'd love to hear from you.

Apply now and take the next step in your career with Specsavers.

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